Paper Jam in Tray 2 - HP LaserJet Pro M402dn

Paper jams in Tray 2 are usually caused by misaligned paper guides, overfilled trays, curled or damp paper, or worn feed rollers. The good news? These jams are usually easy to fix with a few quick adjustments.

Note: Make sure the printer is turned off and unplugged. This keeps you safe while checking Tray 2 for any jammed paper.

Step 1: Remove the tray

Remove Tray 2 completely from the printer.

Step 2: Remove the jammed paper

Take out all paper from the tray and discard any sheets that are curled, torn, or damaged.

Step 3: Adjust the guides

Check that the rear paper guide is aligned with the correct paper size marking. If needed, press the release tab and slide the guide until it clicks into place.

Step 4: Load Paper

Load fresh paper into the tray. Ensure the stack is flat at all corners and stays below the maximum height indicators.

Step 5: Close the tray

Reinsert Tray 2 into the printer and close it securely.

Step 6: Open the front door

Press the front door release button.

Step 7: Open the front door

Open the front door fully.

Step 8: Remove the toner cartridge

Remove the toner cartridge carefully.

Step 9: Lift the cover

Lift the jam-access cover to expose the paper path.

Step 10: Remove the jammed paper

Remove any jammed paper you find inside.

Step 11: Install the toner cartridge

Reinstall the toner cartridge securely.

Step 12: Close the front door

Close the front door firmly.

After You're Done, Plug the printer back in, turn it on, and try printing again. If the jam happens again, check Tray 2 for curled paper, overfilled stacks, or misaligned guides. These small adjustments can help restore smooth printing.

📌 Important Notes to Remember

Remove Paper Gently: Use both hands to pull out jammed paper slowly and evenly. Avoid tearing it—small scraps can cause future jams.

Use Good Paper: Avoid curled, damp, or previously printed sheets. Use clean, flat paper from a sealed package.

Check for Hidden Scraps: After removing a jam, inspect Tray 2 and the duplexer for tiny pieces of paper that may be stuck inside.

Align Paper Properly: Make sure Tray 2’s paper guides match the paper size and the stack stays below the fill line.